Increase the Benefits of Delegating Duties

How to delegate tasks is an important issue, but which tasks to delegate—and why—are equally good questions. Take delegation to a higher level with this advice: Focus on growth. Use delegation as a strategy for employee development. Assign tasks that stretch your people, not just busywork that’s so “safe” nobody could screw it up. Think big: Delegate tasks that will have an impact on your employees—and your organization.  Analyze your responsibilities. When deciding what to do yourself, consider the value of your own time. Would you authorize paying somebody at your salary level to change the toner cartridge? That doesn’t
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Know the Basics of Marketing Even When You’re Not a Marketer

Continuous learning is one of the top habits for any entrepreneur. If you’re not consuming information content about how your industry is changing, you might get left behind. Adjacent areas of expertise, like technology, marketing, and sales, are just as important. Knowing how systems work together opens the door for faster growth and bigger wins. Stay current with these three growing areas of marketing analysis:  How are visitors interacting with your company website? Websites are a requirement for almost every business. Whether your company uses your website as a landing page for entirely offline products and services or your website is
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Know Your Role As Manager/Owner

Management can be one of the biggest roadblocks to great customer service. What is your reputation as a manager or owner?  Are you a slave driver, naysayer, devil’s advocate, overly negative and discouraging, or are you a consensus-builder, coach, nurturer and facilitator?  Successful managers and owners truly are part of the team. They want to see team members thrive and grow along with the business’ bottom line. Excellent customer service is dependent on every team member from the top down. Remember, your team members will take their cues from you. For information on this topic, please go to www.getoffthewheel.com ____________________________________
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LISTEN

LISTEN! Being an excellent and effective listener is key to a professional’s success in life and business. The ability to really, truly listen to another can strengthen relationships, aide in resolving conflicts and improve accuracy. Active listening is as simple as L-I-S-T-E-N.  L – LIKE First of all, you have to find something you sincerely like about the person you are talking to. I – INTEREST You have to have a sincere interest in the person OR in what they are saying. S – SEE Try to see things from the other’s perspective, try to understand the reasons why they
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Build a superstar team with these 3 tips!

The question on the mind of small and large accounting firms in this job market is: where is the top talent that I’m looking for to fill my open position? The fact is that in this day and age, the candidate is in the position of power during the interviewing process. With the unemployment rate at a level we haven’t seen in quite some time, businesses are now more than ever in a desperate race to reach qualified candidates before they receive offers from competitors.  While a strong candidate may be an asset for your company, without the right dynamic
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Customer Service: Using Hospitality

In Any Business, Customer Service is Key Customer service is extremely important, no matter the niche. It’s what helps you to gain and retain clients; after all, no one is going to want to encourage people to go to a place with poor service. However, it isn’t just customer service that is important; hospitality plays a key role as well. Some people might argue that both are the same, but in truth, they differ greatly. Customer Service Customer service is defined as the “assistance and other resources that a company provides to the people who buy or use its products or
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5 Pointers to Grow Your Practice by Networking Effectively

Networking Effectively To Grow Your Business You grow your client base in a lot of ways; networking is one of the most common and least expensive. But as with the elevator pitch, which we discussed in an earlier blog, there is the effective way and the way most people do it. Effective networking brings in new business for a number of reasons; one of them is because when you network effectively you stand out from the crowd, and that is always good in any crowded marketplace. The other is because you actually do it well, you are welcomed and seen as a valuable source
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3 Ways to Make Your Clients Feel Valued

Keep Them Coming Back By Making Clients Feel Valued Do you want your clients to keep coming back? You have to make them feel valued and establish a connection with them. Here are some tips for doing so. Go the Extra Mile When it comes to customer service, go the extra mile. It is worth it in the long run. Having superb customer service will cause people to leave positive reviews about you online, which is extremely important for your bottom line. Be Personal If you want to connect with your clients, do not be too cold and businesslike. This
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7 Productivity Tips

Increase Your Productivity With These Tips!  Know your priorities Have a vision Do you have a 5 year vision? Do you keep a vision board? If yes, how often do you look at it? What you focus on expands – Google images, words such as health, fun, travel, etc. – a visual of what you want Goals are essential Divide them into 90 day chunks Write them down – be accountable If you aren’t achieving your goals, then check your vision & get clear direction Planning beats willpower Willpower will fail you – don’t rely on it Rely on planning
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Systems: The Key to Having a Successful and Profitable Business

Putting Systems In Place to Grow Your Business  Most accountants don’t have a systemized way of running their business.  They wing it and do things off the cuff. They are constantly in reactive mode (putting out fires) instead of being proactive (growing their business).  Being reactive is very costly due to repeated mistakes, lost sales and clients, and minimal profits. Implementing effective systems can change that. Systems are the key to getting more done.  They are the solution to getting the results you want.  It takes intensive work and focus to build effective systems in your business, but investments of
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