Management can be one of the biggest roadblocks to great customer service. What is your reputation as a manager or owner?  Are you a slave driver, naysayer, devil’s advocate, overly negative and discouraging, or are you a consensus-builder, coach, nurturer and facilitator? 

    Successful managers and owners truly are part of the team. They want to see team members thrive and grow along with the business’ bottom line. Excellent customer service is dependent on every team member from the top down.

    Remember, your team members will take their cues from you.

    For information on this topic, please go to


      Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress

      By: Diane Gardner 

      This Book is for you IF…

      You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: 

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