Are You Delegating the Wrong Way?

One of the most important characteristics of a good manager or a good business owner is the ability to delegate. You’re not going to have time to do everything. The sooner you can let things go, the better: you can focus on growth and overall strategy, not day-to-day details. But delegating is hard, and nobody’s perfect at it. So regularly check in on your delegation style, especially if you’ve just started. Ask yourself these three questions: 1. Am I overloading employees beyond what they expected? None of your employees will love your company like you do. You might be willing
Read More

There Are Two Types of Clients

Every business has two types of clients: Internal and external. External clients are the ones who purchase our products and services. As business owners, we place a huge emphasis on providing excellent customer service to keep those clients happy and to keep them coming back. We can’t forget, though, the importance of providing excellent service to our internal clients as well.  Who are our internal clients? These are the individuals who play an important role in keeping your business running smoothly. If you are an accountant, your internal clients are those who you need to do your job. Consider the
Read More

Ongoing Training Is A Must

Ongoing Training Is A Must.     You can’t just provide first-day training to team members and leave it at that. To successfully deliver excellent customer service, you must be consistent and persistent and provide ongoing training. This doesn’t require huge time commitments. After all, education experts say short and frequent messages have more lasting results and are more effective that longer and less frequent training lessons.   Short inspirational messages, weekly tips, short educational videos and employee newsletters are all ways you can provide ongoing training in small doses.       For more information, please go to www.getoffthewheel.com  
Read More

Listen with Eyes Wide Open

Listen with Eyes Wide Open.   Try using your eyes to listen. It might sound funny, but the truth is your eyes communicate to clients that you are paying attention. Even in instances where you can’t greet a client aloud — perhaps you are in conversation with another client or on the phone — simple eye contacts speaks volumes.    Remember the 10-Second Rule. Even if you are busy with someone else, make eye contact with a client within 10 seconds. Simply capturing a client’s gaze will keep them from feeling ignored and likely keep them from leaving. “Smile” with your
Read More

Spread Smiles

Spread Smiles.   Actions speak louder than words and so do smiles! When you smile at someone, it sends the message that you like them and you are happy to see them. It’s hard not to smile back when someone smiles at you. That’s because smiles are contagious.  When someone makes a gesture to you, especially a nice one, who can resist responding in kind? Have you ever been greeted at the door by a dog, almost excited out of their skin because they have missed you? It makes you feel pretty special, doesn’t it? Imagine if everyone you met throughout
Read More

Grow Your Brand and Your Business in 10 Seconds

Grow Your Brand and Your Business in 10 Seconds We have all been standing or sitting next to someone who looks at you and says: “What do you do?” or “What business are you in?” or “Not seen you at this event before; what made you come?” This is an invitation to make a great impression. This person may need exactly what you’re in business for, or they may know someone who does. Their question gives you two choices, you can: Say something obvious, that produces an “Oh, thanks.” Or you can say something that makes them sit up and
Read More

Improve Your Leadership with This Skills Assessment

Improve Your Leadership with This Skills Assessment Good leaders reassess their skills regularly. Whether you’re a veteran or new to leadership, spend some time exploring these questions in detail:  Who and what do I influence? Your sphere of influence isn’t defined or limited by your job title. Who asks for your advice? How do your decisions affect other people and different departments? Do people follow your example without being asked? Can I improve my people skills? Leadership is based on personal relationships. How well do you get along with people at different levels? How well do you listen to others?
Read More

Get Ahead with These Not-So-Secret Secrets

Get Ahead with These Not-So-Secret Secrets What does it take to get ahead? Investor’s Business Daily identified these ten traits of those who seem to have the knack for turning dreams into reality:    A positive attitude. Where your mind goes, you go. If you think you’ll fail, chances are good that you will. If you believe you’ll succeed, you’re halfway home. A definitive goal. “I want to be a success” is a wish, not a goal. “I want to become a junior partner within two years”—that’s a goal. Write down exactly what you want to achieve—and an action plan
Read More

Self-Managers Wanted: Here’s What to Look For

Self-Managers Wanted: Here’s What to Look For The “perfect” employee isn’t one who does whatever you say, but someone who knows what to do without having to be told. It’s someone who performs the job without constant prodding, someone who can manage himself or herself with a minimum of interference from you. Here’s what to look for in a self-managing employee:  Goals. Look for people who set their own objectives and push themselves to achieve them. Instead of accomplishing the bare minimum, they stretch to do a little bit more, or a little bit better, without anyone else telling them
Read More

10 Questions to Help You Elicit the Best from Your Workforce

10 Questions to Help You Elicit the Best from Your Workforce Your success as a leader—and your organization’s success, as well—depend on your ability to get the best from your employees. You can’t expect it to come automatically, though. You have to search carefully for each person’s exceptional talents. For every person you lead, see how thoroughly you can answer the questions below: How well do you really know the employee? What can you quickly recall of the employee’s family, personal goals, hobbies, or other outside interests? What do you know specifically about his or her career goals, both short
Read More