Create a WOW Experience – 65 Ways To Get Your Clients Talking About You!

By: Diane Gardner, EA, CTC

When was the last time you received such fantastic customer service that you found yourself saying “Wow!”? Unfortunately, in today’s society these times are few and far between.  What if people had a “Wow!” experience with your business? What if they told others about that experience? Imagine the raving fans your business would have!

I’m an accountant who specializes in proactive tax planning for entrepreneurs and small business owners. One of my main goals is to create a Wow! experience for my clients.  You may be thinking, “How does an accountant create a Wow! experience?

Accountants aren’t known for thinking outside the box. In fact, many accountants lack personality and a sense of humor. Oftentimes we are considered “boring” by those around us.

So how can an accountant create a Wow! experience? Inside this book you will learn the answer to that question and more.


“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” ~ Mahatma Gandhi


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