Make Extraordinary Service an Expectation

No. 1 Priority is Providing Out-Of-This-World Customer Service When you are recruiting team members, the very first message a candidate should see or hear is that your No. 1 priority is providing Out-Of-This-World Customer Service.  Whether you are advertising for a position using a classified ad or a professional employment agency, there should be no question that the job requires commitment to extraordinary customer service. You may consider adding this line to your job announcement: “Experience is great, but Out-Of-This-World Customer Service is most important.” Consider directing calls from prospective team members to a voicemail explaining more about the position
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Call Employees Team Members

Calling Employees Team Members Creates A Positive Environment Employees by any other name are still employees, but I like to refer to my employees in a different way. I call them team members. Team members come together for a common goal and that’s what I want for my business. I firmly believe that there are no positions in my business that are more important than others. This includes my position as owner. Without my team members, I wouldn’t be able to offer the variety of services that I currently offer. I also wouldn’t have the social media and web presence
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Client Loyalty Priceless

Loyalty More Important Than Satisfaction Which is worth more: Client satisfaction or client loyalty? A happy, loyal client might find a lower price elsewhere, but they are more likely to stay with you than a client who is merely satisfied. A loyal client will drive the extra miles when a competitor opens closer to home. They’ll be willing to work virtually or some other way. A loyal client knows that when you make a mistake, it’s not typical. Loyal clients are more likely to tell you when they’re unhappy and allow you the chance to make things right. If your
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A Heartfelt Request

A Heartwarming Story in Honor of Thanksgiving I thought I would deviate a little bit from our “normal” type of blog article this week in honor of the Thanksgiving holiday. So, enjoy! Emma came home from work one Tuesday evening with no idea how her life was about to change. Mixed in with her daily mail was a handwritten note addressed simply to “neighbor.” The handwriting on the envelope and the note inside was in a shaky hand that reminded Emma of her late grandmother’s penmanship. The return address on the envelope was for a house across the street that
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Can Your Target Market Find You?

A Solid Online Presence, Your Target Market Can Find You Direct marketing efforts can be expensive, and a lot of potential clients in your pipeline might drop off as passive leads without making a purchase. Instead of just reaching out to clients, make sure your potential clients can reach you. Create a solid online presence so people with specific queries, local traffic, and interested parties can find you. Create a business blog that answers specific questions. People turn to the Internet for help. While your business might not be able to fight for the basic keywords in your niche, you
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Do You Have a Succession Plan?

Knowing Your Goals Will Ease Succession Planning Process Succession planning is very important for accountants and other business owners, especially those with a family-owned business. Before you sit down with your legal advisors to draw up a succession plan, you should think through three important issues: Who: The question of who will succeed you in the business can be the toughest of all. Most accountants want to pass the business on to the family. But are your children willing to take on the business, and if so, are they capable of running it? Resolving these types of issues may take
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Get More Done by Hiring the Right People to Help

Increase Productivity With The Right People No matter how good a leader you are, you can’t do everything yourself. You can get more done with the right help from the right members of your workforce. Follow these three steps: Identify your strengths and weaknesses. Get feedback from those around you to find out where to put your energy productively. Determine what fuels your passion. Where do you excel? What is your brilliance? Then work these strengths and delegate the rest of it. Recruit and retain people who complement your weaknesses. Find employees with the natural strengths to add value in
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Dressing Like Someone Voted “Most Likely to Be Successful”

Dressing for Success Gives You Confidence Many people working in small offices tend to pay less attention to the way they dress. After all, you’re meeting the same people every day. So what’s the point of dressing up? Who do you need to impress? You might also think that, after a while, your work is going to start speaking for itself. And ideally, that is the way that it should be. But unfortunately, that’s not how it works in everyday life. Even if you are doing great work, people do judge you by the way you look. Different Styles of
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A Positive Attitude Does More Than Make You Happy: 3 Ways It Will Change Your Workday

Positive Attitude Does a Body Good A positive attitude isn’t just another empty phrase. While having a positive attitude can make it easier to get along with your coworkers or stop negative emotions from amping up right before a deadline, those reasons have to deal with other people. That doesn’t mean that being known as upbeat and positive won’t affect your work relationships. It will, and it will for the better. But there are a few cold, hard facts on why having a positive attitude is good for your own state of mind. Here are three: Positivity actually helps you
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Take The “Be Positive” Challenge

Focus on the Positive Literary legend J.D. Salinger described himself as “paranoid in reverse.” “I suspect people of plotting to make me happy,” he said. If you shared his brand of paranoia, just imagine how much you’d look forward to meeting with clients. Sadly, clients don’t plot to make us happy. Some are downright difficult and hard to deal with. All people are different with unique personalities. It’s often said that the ones who bug us most are the ones most different from us. Learn to accept and enjoy that diversity. Remember that everyone’s needs are typically the same. Treating
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