3 Tips for Out of This World Customer Service

Good Customer Service Is A Key To Success   So, you have a small to medium accounting practice. You love what you do and feel your service is tops. Yet, you’re a realist. You know the competition is fierce, and you are still somewhat unknown. But, you are not the type to quit. How can you be successful? Well, you’re smart enough to realize that 50 clients a month are much better than 20 a month, so you must gain more clients to get ahead. Actually, gaining one client can sometimes mean gaining two or three – just depends on
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Want a Successful Business? Delegate

Delegating is Key to Running a Successful Business It’s easy to get in the mindset that if you want things done the right way you have to do them yourself. But that isn’t always the best approach at work, even if you firmly believe you’re the best person for the job. There simply isn’t enough time in the day, especially if you have a business to run. Like it or not, you must learn how to delegate work to your employees. Here are some helpful hints: Develop a game plan. Start by deciding which tasks to delegate and which employees
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Build a Strong Business by Retaining Clients

Customer Service is #1 One very important aspect to the success of any business is building strong customer service relationships.  It does not matter how great a product is, if customer service is poor it can affect your business in a negative way.  Building a strong relationship with your clients is more than just being courteous. You have to keep them coming back. Why is this so important? Keep the Competition in Mind Your clients will not hesitate to visit another establishment if they feel they were treated unfairly. A business has to work hard enough as it is to
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Systems and Procedures for Less Stress

Greater Autonomy and Problem Solving to Reduce Stress There are many systems and procedures which lead to more stress for the people who have to follow them. As a result, these systems and procedures don’t fulfill their purpose, which is to decrease stress rather than increasing it. A system or procedure is there in order to make things easier for the people practicing it. But in order for this to happen, the system or procedure has to be easy to follow, with a minimum of paperwork and bureaucracy. Here are certain systems and procedures which will help you to cut
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Customer Service: Using Hospitality

In Any Business, Customer Service is Key Customer service is extremely important, no matter the niche. It’s what helps you to gain and retain clients; after all, no one is going to want to encourage people to go to a place with poor service. However, it isn’t just customer service that is important; hospitality plays a key role as well. Some people might argue that both are the same, but in truth, they differ greatly. Customer Service Customer service is defined as the “assistance and other resources that a company provides to the people who buy or use its products or
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Keep Your Focus on What You Do Best

Focus on Your Strengths! Practice management is one of the hardest parts of running a small business. All of the infrastructural elements that large corporations have to manage, such as data security, finance, customer service, and legal documentation, are still on your to-do list. But managing all of those elements without the large employment force that big businesses can bring to the table is a challenge that seems unending. If you started an accounting practice because you wanted to focus on certain types of accounting services, you can still do precisely that. Here’s how: Make a list of what requires
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Create a Path for Your Employees: Why Milestones Matter More than Goals

Milestones Create Opportunities for Check-Ins Every company has goals for their fiscal and calendar years. Improving processes, getting more clients, and reducing wasteful expenses are goals for every business. SMART or actionable goals are even better: the more direct and simple an action is, the more likely it is to be adopted or put into regular practice. But some goals are just too big to stand alone. Increasing sales by fifteen percent this quarter feels impossible. Finishing the annual audit a month in advance when the deadline is eleven months away doesn’t seem like something you need to start on
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What Should Your Accounting Firm Outsource?

Streamlining by Outsourcing Key Tasks Outsourcing has been a politically hot topic for decades, and the negative connotations are fairly entrenched. But the Internet and the countless creation of new services it has allowed for give accounting firms too many advantages to dismiss them out of hand. If you want to focus on streamlining your business, consider outsourcing these two elements to third-party service providers: Who is protecting your business network? Hacks and data leaks are in the news every week, and it’s not just large corporations who are targeted. Whether you run your business out of your home office
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5 Pointers to Grow Your Practice by Networking Effectively

Networking Effectively To Grow Your Business You grow your client base in a lot of ways; networking is one of the most common and least expensive. But as with the elevator pitch, which we discussed in an earlier blog, there is the effective way and the way most people do it. Effective networking brings in new business for a number of reasons; one of them is because when you network effectively you stand out from the crowd, and that is always good in any crowded marketplace. The other is because you actually do it well, you are welcomed and seen as a valuable source
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3 Tips to Deconstruct Your Business Practices in the New Year

Deconstruct Business Practices to Help Grow Your Business You’re probably aiming high for the coming year. You might want to grow your business exponentially, increasing revenue, marketing and net profits as much as possible. There’s a lot of enthusiasm.  But have you thought things through enough? Here are a few ideas on how you can deconstruct business practices bit by bit and eliminate all those little things that get in the way:  When was the last time you did something new in your business? A lot of accountants think they just need to do more of what they’re doing right
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