Do You Have a Succession Plan?

Knowing Your Goals Will Ease Succession Planning Process Succession planning is very important for accountants and other business owners, especially those with a family-owned business. Before you sit down with your legal advisors to draw up a succession plan, you should think through three important issues: Who: The question of who will succeed you in the business can be the toughest of all. Most accountants want to pass the business on to the family. But are your children willing to take on the business, and if so, are they capable of running it? Resolving these types of issues may take
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Get More Done by Hiring the Right People to Help

Increase Productivity With The Right People No matter how good a leader you are, you can’t do everything yourself. You can get more done with the right help from the right members of your workforce. Follow these three steps: Identify your strengths and weaknesses. Get feedback from those around you to find out where to put your energy productively. Determine what fuels your passion. Where do you excel? What is your brilliance? Then work these strengths and delegate the rest of it. Recruit and retain people who complement your weaknesses. Find employees with the natural strengths to add value in
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Dressing Like Someone Voted “Most Likely to Be Successful”

Dressing for Success Gives You Confidence Many people working in small offices tend to pay less attention to the way they dress. After all, you’re meeting the same people every day. So what’s the point of dressing up? Who do you need to impress? You might also think that, after a while, your work is going to start speaking for itself. And ideally, that is the way that it should be. But unfortunately, that’s not how it works in everyday life. Even if you are doing great work, people do judge you by the way you look. Different Styles of
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A Positive Attitude Does More Than Make You Happy: 3 Ways It Will Change Your Workday

Positive Attitude Does a Body Good A positive attitude isn’t just another empty phrase. While having a positive attitude can make it easier to get along with your coworkers or stop negative emotions from amping up right before a deadline, those reasons have to deal with other people. That doesn’t mean that being known as upbeat and positive won’t affect your work relationships. It will, and it will for the better. But there are a few cold, hard facts on why having a positive attitude is good for your own state of mind. Here are three: Positivity actually helps you
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Take The “Be Positive” Challenge

Focus on the Positive Literary legend J.D. Salinger described himself as “paranoid in reverse.” “I suspect people of plotting to make me happy,” he said. If you shared his brand of paranoia, just imagine how much you’d look forward to meeting with clients. Sadly, clients don’t plot to make us happy. Some are downright difficult and hard to deal with. All people are different with unique personalities. It’s often said that the ones who bug us most are the ones most different from us. Learn to accept and enjoy that diversity. Remember that everyone’s needs are typically the same. Treating
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Know A Client’s Lifetime Value

Client’s Value Can Mean Lifetime of Repeat Business Businesses today face increased competition, increasing — and increasingly expensive to comply with — regulations, increasing advertising costs and skyrocketing health care costs. Boosting your business’ bottom line is more important than ever. According to the Harvard Business Review, if you are able to keep only 5 percent of your clients from going elsewhere, you can boost your profits by anywhere from 25 to 95 percent. That’s a challenge since a study from U.S. News and World Report revealed that each American business, on average, loses more than 10 percent of its
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Don’t Assume You’ll Get A Second Chance

Clients Don’t Give A Second Chance To Make A First Impression There is no second chance to make a first impression. That’s the takeaway from this story, shared by a friend. Jim needed some repairs done on his vehicle and tried a new auto repair shop based on a friend’s referral.  He was told his truck would be ready for pickup on Friday. Because he was headed out of town for the weekend, Jim asked if he could leave the truck at the shop over the weekend and pick it up on Monday. Imagine Jim’s surprise when his wife dropped
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Have Procedures For EVERYTHING

Procedures Help Build Employee Confidence Every team member needs to understand the role they play in Out-Of-This-World Customer Service. It is imperative that team members understand what is required of them and that they utilize the L.E.A.R. System (Listen, Empathize, Ask, & Resolve) to provide clients with the best care possible. What you expect of your team members should be very clear. We have written procedures for every job we do at Adept Business Solutions. There are procedures for greeting clients, answering phones, taking messages, fielding complaints, entering customer information into our recordkeeping system, processing payroll, preparation of income tax
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Know Who’s the Boss

Who’s the Boss? It’s THE CLIENT! You have only one boss. Your boss might sweep floors and empty trash cans or be the CEO of the country’s largest corporation. It’s THE CLIENT! Your boss pays your salary and determines the success of your business. You may have been in business for years, but that doesn’t matter to your boss. If you start treating her badly or take her for granted, your business will fail. Your boss, THE CLIENT, has bought and paid for all that you have. She has clothed you and your family, paid your mortgage, covered your car
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Little Losses Add Up

Keep Your Happy Clients Coming Back – Losses Add Up It’s pretty incredible to think that one of the nation’s most successful grocery store chains has only four stores! Stew Leonard’s, a Connecticut-based grocer, serves more than 100,000 customers a week at EACH of its stores and has boasted of having the highest sales per square foot of any business in America. The retailer has had an amazing amount of media coverage and received numerous awards because of its success — all attributed to its Out-Of-This-World Customer Service! Stew Leonard’s continues to build on its success because of its ongoing
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