Position Yourself as an Expert Source

We’ve got some tips on how to establish your position People respond to authority. You’ll be able to persuade them more easily if you can position yourself as an expert in your field or industry. Here are some tips for establishing your credentials:  Cite the experts yourself. Show people you’ve done your homework. Quote authoritative sources of information that they already trust, and you’ll build your reputation as a reliable resource. Highlight your qualifications. Don’t beat people over the head with your degrees and accomplishments, but do look for ways to remind them of your expertise and knowledge. “When I
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Be a Better Listener

Being a good listening is essential for every business! Read on for tips!  Tax Season is a time when we tend to take more appointments than normal. Being a good listener is vital, not only to services, such as tax preparation, but to the long term relationship with our clients. Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio? Being a better listener is key to providing Out-Of-This-World Customer Service.  Here are some tips for using your ears to the advantage of
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Build Templates and Automate Communications to Make Everyone’s Workday Easier

If you want to make everyone’s workday easier?  Then read on!  Person to person communication can be a bit nerve-wracking. If you’re a new salesperson, the first sentence of your pitch is the hardest. If you’re in customer service, trying to explain your company’s portal over the phone can seem impossible. Sometimes the problem is that you’re not sure if you’re working with a friendly audience: indifferent leads and irate customers aren’t going to make communication easier for you. But a large part of the problem is if you’re starting with a blank slate. Once you get started it’s easier to keep going,
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Be a Great Leader with This Communication Advice

Having Good Communication Skills is Important to Any Leader When you think of great leaders in business, politics, sports, or any other field, you probably remember how their words affected and motivated you. Communication is a central leadership skill, one you can’t neglect if you want to succeed in your career. Here are some tips for getting your messages across:   Get personal. Let people know what you think. Don’t parrot your organization’s press releases nor try to hide your true opinions with vague language (“mistakes were made”). Honesty will earn people’s trust. They’ll accept what you say because they
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How To Look And Feel Professional For The Office

Looking The Part For Any Job Is Vital To Your Success Looking the part for any job is vital to your success. Taking care of your outward appearance will show your employer and your clients that you have what it takes to get the job done. Dress for success. This advice was probably beaten into your head throughout high school and college, but it’s the truth. Nobody is going to take you seriously in the office if you walk in looking like you did at last night’s party at the club. Separate your career wardrobe from your lifestyle wardrobe if
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The Importance of Setting Business Goals for the New Year

Time to Set Business Goals! Setting goals are something that should be obtained within a certain period of time. As a business owner, you will naturally want your firm to be a success. What are you doing to make that happen? What goals if any did you make for this year? If you did not then that matter deserves serious consideration. Write down all the goals you want to achieve Writing down your goal objectives will help you to see exactly what it is you want to accomplish for the year and the tactical steps required to successfully execute them.
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Make Extraordinary Service an Expectation

No. 1 Priority is Providing Out-Of-This-World Customer Service When you are recruiting team members, the very first message a candidate should see or hear is that your No. 1 priority is providing Out-Of-This-World Customer Service.  Whether you are advertising for a position using a classified ad or a professional employment agency, there should be no question that the job requires commitment to extraordinary customer service. You may consider adding this line to your job announcement: “Experience is great, but Out-Of-This-World Customer Service is most important.” Consider directing calls from prospective team members to a voicemail explaining more about the position
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Call Employees Team Members

Calling Employees Team Members Creates A Positive Environment Employees by any other name are still employees, but I like to refer to my employees in a different way. I call them team members. Team members come together for a common goal and that’s what I want for my business. I firmly believe that there are no positions in my business that are more important than others. This includes my position as owner. Without my team members, I wouldn’t be able to offer the variety of services that I currently offer. I also wouldn’t have the social media and web presence
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Client Loyalty Priceless

Loyalty More Important Than Satisfaction Which is worth more: Client satisfaction or client loyalty? A happy, loyal client might find a lower price elsewhere, but they are more likely to stay with you than a client who is merely satisfied. A loyal client will drive the extra miles when a competitor opens closer to home. They’ll be willing to work virtually or some other way. A loyal client knows that when you make a mistake, it’s not typical. Loyal clients are more likely to tell you when they’re unhappy and allow you the chance to make things right. If your
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A Heartfelt Request

A Heartwarming Story in Honor of Thanksgiving I thought I would deviate a little bit from our “normal” type of blog article this week in honor of the Thanksgiving holiday. So, enjoy! Emma came home from work one Tuesday evening with no idea how her life was about to change. Mixed in with her daily mail was a handwritten note addressed simply to “neighbor.” The handwriting on the envelope and the note inside was in a shaky hand that reminded Emma of her late grandmother’s penmanship. The return address on the envelope was for a house across the street that
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