Ways to Wow Your Customer

Ways to Wow Your Customer

February 25, 2020

People have so many options when it comes to in-person and online businesses today. Options are good for the consumer, but how do you make sure your clients choose you every time? These tips will leave a lasting impression on your clients to be sure they keep coming back to you. Go the Extra Mile Clients will remember a company or individual who went above and beyond for them. This could be something as small as helping them out the door when they leave, or it could be something time consuming like researching a specific good or service they are
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Managing Your Staff & Fostering an Environment of Support

Managing Your Staff & Fostering an Environment of Support

February 19, 2020

When you first hired your employees, you essentially needed them to assist you in performing your accounting services. You’ve probably quickly learned how easy those ‘helpers’ could turn into your ‘work family.’ Now you’re finding yourself in a true leadership and management position, charged with supporting and growing your staff, as well as your business. Here are three suggestions to keep your management on par with success for your practice. Lead By Example You hear this advice often. You don’t want to ask your team to do something you, yourself don’t practice. But it’s so important in leadership and means more
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Increase the Benefits of Delegating Duties

Increase the Benefits of Delegating Duties

February 11, 2020

How to delegate tasks is an important issue, but which tasks to delegate—and why—are equally good questions. Take delegation to a higher level with this advice: Focus on growth. Use delegation as a strategy for employee development. Assign tasks that stretch your people, not just busywork that’s so “safe” nobody could screw it up. Think big: Delegate tasks that will have an impact on your employees—and your organization.  Analyze your responsibilities. When deciding what to do yourself, consider the value of your own time. Would you authorize paying somebody at your salary level to change the toner cartridge? That doesn’t
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Get on the Same Page Quickly with New Employees

Get on the Same Page Quickly with New Employees

February 4, 2020

When meeting new employees, you should get to know them as quickly as you can. Don’t rush things, but sit down with them one by one for a conversation. Here’s what to talk about: Ask them to describe their job or role as they see it. Ask what they enjoy most about their work and what they don’t like. Ask about their personal/career goals. Ask how you can help them perform their job better. Ask what their expectations of you are, and explain your own expectations of them. You might want to exchange some personal information about each other, as
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