Customer service is extremely important, no matter the niche. It’s what helps you to gain and retain clients; after all, no one is going to want to encourage people to go to a place with poor service. However, it isn’t just customer service that is important; hospitality plays a key role as well. Some people might argue that both are the same, but in truth, they differ greatly.
Customer service is defined as the “assistance and other resources that a company provides to the people who buy or use its products or services” by Dictionary.com. This definition implies a reactive approach to taking care of client’s needs. While it’s true that sometimes there is no choice other than the reactive approach, it is vital to think outside-the-box and seek new horizons in order to truly wow clients.
Hospitality, on the other hand, is defined by Dictionary.com as “the quality or disposition of receiving or treating guests and strangers in a warm, friendly, generous way.” By definition alone, hospitality ensures a more proactive approach. Instead of waiting until a client has an issue, call a few days after providing a service, stop by their table in the restaurant, or send an email just to let them know they are valued. By forging a connection with clients through simple, polite tasks and encouraging them to discuss their needs, more business opportunities are sure to arise through current clientele as well as their friends. Being hospitable does not mean breaking the bank or becoming a doormat; it simply implies that each and every guest should leave any place of business feeling valued and satisfied with their experience.
While hospitality is a part of customer service, it tends to be lacking in most companies. At Get Off The Wheel, however, our philosophy is to give maximum value to each customer by going above and beyond. We truly value our customers and want to see growth in your company.
Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: