Which is Worth More: Client Satisfaction or Client Loyalty?

Which is Worth More: Client Satisfaction or Client Loyalty?

June 25, 2019

Which is Worth More: Client Satisfaction or Client Loyalty? A happy, loyal client might find a lower price elsewhere, but they are more likely to stay with you than a client who is merely satisfied.  A loyal client will drive the extra miles when a competitor opens closer to home. They’ll be willing to work virtually or some other way. A loyal client knows that when you make a mistake, it’s not typical. Loyal clients are more likely to tell you when they’re unhappy and allow you the chance to make things right. If your goal is to satisfy clients,
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Get More Done by Hiring the Right People to Help

Get More Done by Hiring the Right People to Help

June 25, 2019

Get More Done by Hiring the Right People to Help No matter how good a leader you are, you can’t do everything yourself. You can get more done with the right help from the right members of your workforce.  Follow these three steps:  Identify your strengths and weaknesses. Get feedback from those around you to find out where to put your energy productively. Determine what fuels your passion. Where do you excel? What is your brilliance? Then work these strengths and delegate the rest of it. Recruit and retain people who complement your weaknesses. Find employees with the natural strengths
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Build a superstar team with these 3 tips!

Build a superstar team with these 3 tips!

June 18, 2019

The question on the mind of small and large accounting firms in this job market is: where is the top talent that I’m looking for to fill my open position? The fact is that in this day and age, the candidate is in the position of power during the interviewing process. With the unemployment rate at a level we haven’t seen in quite some time, businesses are now more than ever in a desperate race to reach qualified candidates before they receive offers from competitors.  While a strong candidate may be an asset for your company, without the right dynamic
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Are You Delegating the Wrong Way?

Are You Delegating the Wrong Way?

June 10, 2019

One of the most important characteristics of a good manager or a good business owner is the ability to delegate. You’re not going to have time to do everything. The sooner you can let things go, the better: you can focus on growth and overall strategy, not day-to-day details. But delegating is hard, and nobody’s perfect at it. So regularly check in on your delegation style, especially if you’ve just started. Ask yourself these three questions: 1. Am I overloading employees beyond what they expected? None of your employees will love your company like you do. You might be willing
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There Are Two Types of Clients

There Are Two Types of Clients

June 4, 2019

Every business has two types of clients: Internal and external. External clients are the ones who purchase our products and services. As business owners, we place a huge emphasis on providing excellent customer service to keep those clients happy and to keep them coming back. We can’t forget, though, the importance of providing excellent service to our internal clients as well.  Who are our internal clients? These are the individuals who play an important role in keeping your business running smoothly. If you are an accountant, your internal clients are those who you need to do your job. Consider the
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