Success Archives - Page 4 of 7

There Are Two Types of Clients

June 4, 2019

Every business has two types of clients: Internal and external. External clients are the ones who purchase our products and services. As business owners, we place a huge emphasis on providing excellent customer service to keep those clients happy and to keep them coming back. We can’t forget, though, the importance of providing excellent service to our internal clients as well. Who are our internal clients? These are the individuals who play an important role in keeping your business running smoothly. If you are an accountant, your internal clients are those who you need to do your job. Consider the
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Listen with Eyes Wide Open

May 21, 2019

Listen with Eyes Wide Open. Try using your eyes to listen. It might sound funny, but the truth is your eyes communicate to clients that you are paying attention. Even in instances where you can’t greet a client aloud — perhaps you are in conversation with another client or on the phone — simple eye contacts speaks volumes. Remember the 10-Second Rule. Even if you are busy with someone else, make eye contact with a client within 10 seconds. Simply capturing a client’s gaze will keep them from feeling ignored and likely keep them from leaving. “Smile” with your
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Grow Your Brand and Your Business in 10 Seconds

May 7, 2019

Grow Your Brand and Your Business in 10 Seconds We have all been standing or sitting next to someone who looks at you and says: “What do you do?” or “What business are you in?” or “Not seen you at this event before; what made you come?” This is an invitation to make a great impression. This person may need exactly what you’re in business for, or they may know someone who does. Their question gives you two choices, you can: Say something obvious, that produces an “Oh, thanks.” Or you can say something that makes them sit up and
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Self-Managers Wanted: Here’s What to Look For

April 16, 2019

Self-Managers Wanted: Here’s What to Look For The “perfect” employee isn’t one who does whatever you say, but someone who knows what to do without having to be told. It’s someone who performs the job without constant prodding, someone who can manage himself or herself with a minimum of interference from you. Here’s what to look for in a self-managing employee: Goals. Look for people who set their own objectives and push themselves to achieve them. Instead of accomplishing the bare minimum, they stretch to do a little bit more, or a little bit better, without anyone else telling them
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Seize Opportunities to Review and Retrain

April 2, 2019

Seize Opportunities to Review and Retrain Why ask why? How do you respond when a team member makes a mistake? Do you know what will happen if your immediate response is to scold an employee or punish them in some way? Next time they make a mistake instead of coming clean they might just opt to cover it up. Don’t beat up your team members when they make an error. Instead, use the situation as an opportunity to review and even retrain. Take time to examine the system you have in place. There just might be room for improvement. There
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Be a Better Listener

January 29, 2019

Being a good listening is essential for every business! Read on for tips! Tax Season is a time when we tend to take more appointments than normal. Being a good listener is vital, not only to services, such as tax preparation, but to the long term relationship with our clients. Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio? Being a better listener is key to providing Out-Of-This-World Customer Service. Here are some tips for using your ears to the advantage of
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Hire Team Members Who Are Committed to Out-Of-This-World Customer Service

August 13, 2018

Recruit Team Members Who Deliver Exceptional Service! Attitudes are contagious and bad ones are like the flu bug: You don’t want it going around the office! One of the great things about Out-Of-This-World Customer Service is that it creates happy attitudes. When you set clear expectations and give team members the power to make clients happy, they will love their job. Team members with great attitudes can make filling a position easy. Why is that? They will tell like-minded friends and acquaintances when you are adding a team member. They won’t refer people with bad attitudes who won’t be committed
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Want a Successful Business? Delegate

May 1, 2018

Delegating is Key to Running a Successful Business It’s easy to get in the mindset that if you want things done the right way you have to do them yourself. But that isn’t always the best approach at work, even if you firmly believe you’re the best person for the job. There simply isn’t enough time in the day, especially if you have a business to run. Like it or not, you must learn how to delegate work to your employees. Here are some helpful hints: Develop a game plan. Start by deciding which tasks to delegate and which employees
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Build a Strong Business by Retaining Clients

April 24, 2018

Customer Service is #1 One very important aspect to the success of any business is building strong customer service relationships. It does not matter how great a product is, if customer service is poor it can affect your business in a negative way. Building a strong relationship with your clients is more than just being courteous. You have to keep them coming back. Why is this so important? Keep the Competition in Mind Your clients will not hesitate to visit another establishment if they feel they were treated unfairly. A business has to work hard enough as it is to
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Customer Service: Using Hospitality

April 10, 2018

In Any Business, Customer Service is Key Customer service is extremely important, no matter the niche. It’s what helps you to gain and retain clients; after all, no one is going to want to encourage people to go to a place with poor service. However, it isn’t just customer service that is important; hospitality plays a key role as well. Some people might argue that both are the same, but in truth, they differ greatly. Customer Service Customer service is defined as the “assistance and other resources that a company provides to the people who buy or use its products or
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