Success Archives - Page 3 of 7

Creating A Positive Attitude

October 15, 2019

Winston Churchill once said, “Attitude is a little thing that makes a big difference.” You could actually take this statement one step further and say “Attitude is the little thing that makes all the difference”. Think about your last setback or your last bad day. Did it seem like everything went wrong all day? How did your attitude change over the day? Chances are that once you perceived that something went wrong, you started seeing everything going wrong, and saw only the bad things. You have also probably had at least one or two “perfect” days, where absolutely nothing could
Read More

5 Tips for Keeping Your Employees Motivated At All Times

September 30, 2019

One of the hardest parts of being a leader is keeping your employees motivated at all times, even when the going is rough. However, doing so is an essential part of being a leader and is crucial for the success of your company. Here are five tips for keeping your employees’ morale up. Keep Them Challenged Boredom will quickly lead to decreased morale. On the other hand, challenges will lead to excitement, a desire to overcome the challenges, increased motivation, and an improved mood overall. To keep your employees motivated about their job, make sure to constantly give them new
Read More

3 Tips to Simplify the Hiring Process for Accounting Firms

September 24, 2019

Hiring someone can be an arduous process. Sometimes, if you’re lucky, you might know of someone who will be just right for the position. Maybe that person is among your circle of friends or a friend of a friend who is doing a similar job at another company. But this kind of situation only occurs once in a while. Most of the time, you need to go into your hiring process blind. You’ll need to post a job listing, scan resumes, interview candidates, negotiate salaries etc. Here are some tips to help you do so: Job Listings Nowadays, most people
Read More

3 Reasons to Answer Phone Calls with a Script

September 17, 2019

How your employees answer the phone says a lot about your company. Establish standard conventions so no one says too much or too little about your company. This keeps communications quick, positive, and well-organized, especially if you have new employees or multiple offices. Here are three elements you should focus on. 1. Standardize your company’s external tone. When someone reaches out to your company by phone, you need to ensure that they’re treated professionally. While your employees know how to be cordial, especially if you hired them for customer-facing positions, sometimes that pleasant tone can slip. Stress, frustration, and even
Read More

Don’t Deal With Clients

September 9, 2019

Don’t Deal With Clients Do you work with your clients or deal with your clients? “The Big Secret of Dealing With People” is the title of the second chapter in Dale Carnegie’s “How to Win Friends & Influence People.” I take exception to the use of the words dealing with. When you say you are dealing with a person, there’s a negative connotation. It sounds like you are fulfilling an obligation or doing something you don’t want to do. It doesn’t sound like you want to help solve a problem — it sounds like you think the client IS the
Read More

Words of Wisdom from Successful People

September 3, 2019

Words of Wisdom from Successful People Success takes hard work, but also the willingness to listen to good advice. Remember these words of wisdom from some of the world’s most successful people: Oprah Winfrey. “You know you are on the road to success if you would do your job and not be paid for it.” Phil Knight, CEO of Nike, Inc. “There is an immutable conflict at work in life and in business, a constant battle between peace and chaos. Neither can be mastered, but both can be influenced. How you go about that is the key to success.” Henry
Read More

Know Your Role As Manager/Owner

July 30, 2019

Management can be one of the biggest roadblocks to great customer service. What is your reputation as a manager or owner? Are you a slave driver, naysayer, devil’s advocate, overly negative and discouraging, or are you a consensus-builder, coach, nurturer and facilitator? Successful managers and owners truly are part of the team. They want to see team members thrive and grow along with the business’ bottom line. Excellent customer service is dependent on every team member from the top down. Remember, your team members will take their cues from you. For information on this topic, please go to www.getoffthewheel.com ____________________________________
Read More

Know Your No. 1 Asset

July 16, 2019

Have you ever stopped to consider what is your company’s greatest asset and biggest liability? The answer to both is people. Having the right people on your team gives you the best chance at success. Having the wrong people on your team hurts your business more than any competitor. Nearly every business has some competition at a national, chain level. Your business is competing against big buying power, discount prices, internet presence and name recognition. The good news is you can crush the competition in the area where it matters most. The No. 1 reason clients go elsewhere is because
Read More

LISTEN

July 9, 2019

LISTEN! Being an excellent and effective listener is key to a professional’s success in life and business. The ability to really, truly listen to another can strengthen relationships, aide in resolving conflicts and improve accuracy. Active listening is as simple as L-I-S-T-E-N. L – LIKE First of all, you have to find something you sincerely like about the person you are talking to. I – INTEREST You have to have a sincere interest in the person OR in what they are saying. S – SEE Try to see things from the other’s perspective, try to understand the reasons why they
Read More

Build a superstar team with these 3 tips!

June 18, 2019

The question on the mind of small and large accounting firms in this job market is: where is the top talent that I’m looking for to fill my open position? The fact is that in this day and age, the candidate is in the position of power during the interviewing process. With the unemployment rate at a level we haven’t seen in quite some time, businesses are now more than ever in a desperate race to reach qualified candidates before they receive offers from competitors. While a strong candidate may be an asset for your company, without the right dynamic
Read More