Seize Opportunities to Review and Retrain
Why ask why?
How do you respond when a team member makes a mistake? Do you know what will happen if your immediate response is to scold an employee or punish them in some way? Next time they make a mistake instead of coming clean they might just opt to cover it up.
Don’t beat up your team members when they make an error. Instead, use the situation as an opportunity to review and even retrain. Take time to examine the system you have in place. There just might be room for improvement.
There is one question you need to ask to determine if the error is a people problem or a problem with the system: Why? You might have to ask more than one “why” question to get to the truth of the matter.
If this topic interests you, please go to www.getoffthewheel.com
Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: