Listen with Eyes Wide Open.
Try using your eyes to listen. It might sound funny, but the truth is your eyes communicate to clients that you are paying attention. Even in instances where you can’t greet a client aloud — perhaps you are in conversation with another client or on the phone — simple eye contacts speaks volumes.
Remember the 10-Second Rule. Even if you are busy with someone else, make eye contact with a client within 10 seconds. Simply capturing a client’s gaze will keep them from feeling ignored and likely keep them from leaving.
“Smile” with your eyes. The eyes are said to be the window to the soul. If your face is smiling but your eyes aren’t, clients will see that. Be genuine in your happiness and it will show.
When talking to a client, try to avoid glancing around and averting your gaze. If you are in a crowded room, are you looking around to see who else is there or who else you may need to talk to, or are you focused on the person you are speaking with? Not only is a wandering eye rude, it impedes conversation.
Unwavering eye contact gives you power in a conversation. It is flattering and shows you are interested and, most importantly, it shows you are really engaged and listening. Above all, it makes clients want to confide in you and want to do business with you.
When it comes to good listening, the “eyes” have it.
For more information, please go to www.getoffthewheel.com
Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: