L-I-S-T-E-N Up!

Listening Key Factor in Business Success Being an excellent and effective listener is a key factor in a professional’s success in life and business. The ability to really, truly listen to another can strengthen relationships, aide in resolving conflicts and improve accuracy. Active listening is as simple as L-I-S-T-E-N.   L – LIKE First of all, you have to find something you sincerely like about the person you are talking to. I – INTEREST You have to have a sincere interest in the person OR in what they are saying. S – SEE Try to see things from the other’s
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Put People First

When you put people first, success (and money) will naturally follow. Nobody goes into business to NOT make money. Why then, would I tell you that the best way to maximize your income is to NOT focus on making money? The truth is, when you put people first, success naturally follows. Our company values are pretty simple:   Take care of our team members. Take care of our clients. Be an honorable member of our community.   Are you surprised I listed taking care of our team members above taking care of clients? Notice, these items aren’t numbered. There isn’t
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Hire Team Members Who Are Committed to Out-Of-This-World Customer Service

Recruit Team Members Who Deliver Exceptional Service! Attitudes are contagious and bad ones are like the flu bug: You don’t want it going around the office! One of the great things about Out-Of-This-World Customer Service is that it creates happy attitudes. When you set clear expectations and give team members the power to make clients happy, they will love their job. Team members with great attitudes can make filling a position easy. Why is that? They will tell like-minded friends and acquaintances when you are adding a team member. They won’t refer people with bad attitudes who won’t be committed
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Respect the Power of Word-Of-Mouth

Word-of-Mouth Advertising Can Be A Powerful Tool When a client is happy you can count on them telling others. On average, they will share the good news about your business with one to three other people. An unhappy client, on the other hand, will relate their experience to a far greater number of people. Researchers say dissatisfied clients will tell as many as 16 people about poor service. Word-of-mouth advertising is powerful and it’s important that all of your team members understand exactly how much power a happy or unhappy client can wield. The cumulative effect of word-of-mouth advertising can
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