Teach Office Staff to Care for Your Customers

Teach Office Staff to Care for Your Customers

June 16, 2020

Teach Office Staff to Care for Your Customers When hiring new office personnel, we tend to focus on the expectations for interoffice behavior. We discuss dress code, appropriate workspace personal belongings, and even acceptable conversation topics. We often forget to inform them of one of the most important parts of the job: how to care for customers. A small accounting firm usually finds success by providing unparalleled customer service. It’s when the company grows and adds employees that these initial values begin to erode. It’s vital for firms to maintain excellent customer service as they grow. This must be communicated
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Create a Culture of Ownership Among Your Team

Create a Culture of Ownership Among Your Team

June 9, 2020

Create a Culture of Ownership Among Your Team Many leaders think stock options are the only way to instill workers with a sense of ownership in the organization, but for small business leaders, offering stock isn’t an option. To help your team feel that they are participating in running the company, follow this strategy:  Share information. Financial information is crucial; team members will question whether they’re really full partners if finances are kept secret. But operational information is vital, too. Employees should understand how one person’s work affects others in the organization—the domino effect. Other information to share: strategies, successes
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Business Mentors: Focus on What Works Best

Business Mentors: Focus on What Works Best

June 3, 2020

Business Mentors: Focus on What Works Best Business mentors help employees observe, experiment, and evaluate different ways of doing work to find out which strategies work best. Get started with these tips: Explain what works for you and why. Telling a protégé what to do in a specific situation doesn’t really teach them much. You’ll be more effective if you communicate as explicitly as you can what strategies and techniques have worked best for you. After a meeting with a client, for instance, you might tell the protégé why you took the approach you did, and how you would have
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