Get Ahead with These Not-So-Secret Secrets

Get Ahead with These Not-So-Secret Secrets

April 23, 2019

Get Ahead with These Not-So-Secret Secrets What does it take to get ahead? Investor’s Business Daily identified these ten traits of those who seem to have the knack for turning dreams into reality:    A positive attitude. Where your mind goes, you go. If you think you’ll fail, chances are good that you will. If you believe you’ll succeed, you’re halfway home. A definitive goal. “I want to be a success” is a wish, not a goal. “I want to become a junior partner within two years”—that’s a goal. Write down exactly what you want to achieve—and an action plan
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Ask “What Can I Do To Make You Happy?”

Ask “What Can I Do To Make You Happy?”

March 18, 2019

Ask “What Can I Do To Make You Happy?” Customer service is really put to the test when something goes wrong. What makes an exceptional business better than the rest is the ability to recover from these setbacks.  In the past I made an online purchase and received a package with missing parts. I immediately emailed the company’s customer service department. I got an email response from a customer service representative within the hour. “Please just let us know what you would like us to do and we will happily be of service,” the representative wrote. In other words: “What
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