Ask “What Can I Do To Make You Happy?”
Customer service is really put to the test when something goes wrong. What makes an exceptional business better than the rest is the ability to recover from these setbacks.
In the past I made an online purchase and received a package with missing parts. I immediately emailed the company’s customer service department. I got an email response from a customer service representative within the hour.
“Please just let us know what you would like us to do and we will happily be of service,” the representative wrote.
In other words: “What can I do to make you happy?”
Those words were just what I wanted to hear! Not only did the company acknowledge that they made a mistake, but that they were willing to do whatever they could to make me happy. My business was valued.
You don’t have to make a mistake before asking clients “What can I do to make you happy?” It’s an easy way to reinforce a positive experience and to turn around a potentially negative one.
To learn more about great customer service, please go to www.getoffthewheel.com
Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: