When you are recruiting team members, the very first message a candidate should see or hear is that your No. 1 priority is providing Out-Of-This-World Customer Service. Whether you are advertising for a position using a classified ad or a professional employment agency, there should be no question that the job requires commitment to extraordinary customer service.
You may consider adding this line to your job announcement: “Experience is great, but Out-Of-This-World Customer Service is most important.”
Consider directing calls from prospective team members to a voicemail explaining more about the position you are hiring for and elaborating on your expectations when it comes to serving clients. This can help streamline the hiring process and reinforces that Out-Of-This-World Customer Service is a skill that is second-to-none.
Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: