Be Considerate Of Team Members’ Opinions

Everything you do at your business should reinforce good customer service, including how you handle complaints. I’m not talking exclusively about complaints from clients. Welcome feedback from your team members and respond if there is a way you can make it easier for them to be providers of good customer service.  Examine the systems you have in place and scrutinize your procedures to determine if there are ways to streamline and make things smoother for your team members. Sometimes the smallest changes can make a difference. If they are entering information into a database, do they really need to hit
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Give Team Members Something to Remember

“Three to Remember” I’m a strong believer in the KISS Rule: Keep It Simple Silly. It is easier for our team members to remember our priorities for Out-Of-This-World Customer Service if we keep our expectations simple and clear. I developed our “Three to Remember” to reinforce the most important principles for serving our clients. We share these often with our team members. Team members learn our “Three to Remember” their first day on the job and will see the “Three to Remember” time and time again in internal emails, company newsletters and repeated in our team meetings.  Our “Three to
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