Being a good listening is essential for every business! Read on for tips! Tax Season is a time when we tend to take more appointments than normal. Being a good listener is vital, not only to services, such as tax preparation, but to the long term relationship with our clients. Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio? Being a better listener is key to providing Out-Of-This-World Customer Service. Here are some tips for using your ears to the advantage of
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Hire Team Members Who Are Committed to Out-Of-This-World Customer Service
Recruit Team Members Who Deliver Exceptional Service! Attitudes are contagious and bad ones are like the flu bug: You don’t want it going around the office! One of the great things about Out-Of-This-World Customer Service is that it creates happy attitudes. When you set clear expectations and give team members the power to make clients happy, they will love their job. Team members with great attitudes can make filling a position easy. Why is that? They will tell like-minded friends and acquaintances when you are adding a team member. They won’t refer people with bad attitudes who won’t be committed
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Customer Service: Using Hospitality
In Any Business, Customer Service is Key Customer service is extremely important, no matter the niche. It’s what helps you to gain and retain clients; after all, no one is going to want to encourage people to go to a place with poor service. However, it isn’t just customer service that is important; hospitality plays a key role as well. Some people might argue that both are the same, but in truth, they differ greatly. Customer Service Customer service is defined as the “assistance and other resources that a company provides to the people who buy or use its products or
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