Which is Worth More: Client Satisfaction or Client Loyalty?

Which is Worth More: Client Satisfaction or Client Loyalty?

June 25, 2019

Which is Worth More: Client Satisfaction or Client Loyalty? A happy, loyal client might find a lower price elsewhere, but they are more likely to stay with you than a client who is merely satisfied.  A loyal client will drive the extra miles when a competitor opens closer to home. They’ll be willing to work virtually or some other way. A loyal client knows that when you make a mistake, it’s not typical. Loyal clients are more likely to tell you when they’re unhappy and allow you the chance to make things right. If your goal is to satisfy clients,
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Be a Better Listener

Be a Better Listener

January 29, 2019

Being a good listening is essential for every business! Read on for tips!  Tax Season is a time when we tend to take more appointments than normal. Being a good listener is vital, not only to services, such as tax preparation, but to the long term relationship with our clients. Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio? Being a better listener is key to providing Out-Of-This-World Customer Service.  Here are some tips for using your ears to the advantage of
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3 Ways to Maximize Client Retention

3 Ways to Maximize Client Retention

June 12, 2018

Customer Retention is Easier than Getting New Business All your marketing is paying off. You have tons of new clients at your door. You want to make sure they remain your clients. Repeat patrons are how you build a successful business. Retaining happy clients is far less expensive than constantly earning new clients. You don’t want them going to the competition, you want them to be loyal to your business. So, how do you retain your valuable repeat business? Keep close tabs on the competition: Being a business owner is a tough job. It is easy to get absorbed in
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Build a Strong Business by Retaining Clients

Build a Strong Business by Retaining Clients

April 24, 2018

Customer Service is #1 One very important aspect to the success of any business is building strong customer service relationships.  It does not matter how great a product is, if customer service is poor it can affect your business in a negative way.  Building a strong relationship with your clients is more than just being courteous. You have to keep them coming back. Why is this so important? Keep the Competition in Mind Your clients will not hesitate to visit another establishment if they feel they were treated unfairly. A business has to work hard enough as it is to
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Customer Service: Using Hospitality

Customer Service: Using Hospitality

April 10, 2018

In Any Business, Customer Service is Key Customer service is extremely important, no matter the niche. It’s what helps you to gain and retain clients; after all, no one is going to want to encourage people to go to a place with poor service. However, it isn’t just customer service that is important; hospitality plays a key role as well. Some people might argue that both are the same, but in truth, they differ greatly. Customer Service Customer service is defined as the “assistance and other resources that a company provides to the people who buy or use its products or
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3 Ways to Make Your Clients Feel Valued

3 Ways to Make Your Clients Feel Valued

February 27, 2018

Keep Them Coming Back By Making Clients Feel Valued Do you want your clients to keep coming back? You have to make them feel valued and establish a connection with them. Here are some tips for doing so. Go the Extra Mile When it comes to customer service, go the extra mile. It is worth it in the long run. Having superb customer service will cause people to leave positive reviews about you online, which is extremely important for your bottom line. Be Personal If you want to connect with your clients, do not be too cold and businesslike. This
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