business tips Archives - Page 3 of 5

Listen with Eyes Wide Open

May 21, 2019

Listen with Eyes Wide Open. Try using your eyes to listen. It might sound funny, but the truth is your eyes communicate to clients that you are paying attention. Even in instances where you can’t greet a client aloud — perhaps you are in conversation with another client or on the phone — simple eye contacts speaks volumes. Remember the 10-Second Rule. Even if you are busy with someone else, make eye contact with a client within 10 seconds. Simply capturing a client’s gaze will keep them from feeling ignored and likely keep them from leaving. “Smile” with your
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Self-Managers Wanted: Here’s What to Look For

April 16, 2019

Self-Managers Wanted: Here’s What to Look For The “perfect” employee isn’t one who does whatever you say, but someone who knows what to do without having to be told. It’s someone who performs the job without constant prodding, someone who can manage himself or herself with a minimum of interference from you. Here’s what to look for in a self-managing employee: Goals. Look for people who set their own objectives and push themselves to achieve them. Instead of accomplishing the bare minimum, they stretch to do a little bit more, or a little bit better, without anyone else telling them
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Seize Opportunities to Review and Retrain

April 2, 2019

Seize Opportunities to Review and Retrain Why ask why? How do you respond when a team member makes a mistake? Do you know what will happen if your immediate response is to scold an employee or punish them in some way? Next time they make a mistake instead of coming clean they might just opt to cover it up. Don’t beat up your team members when they make an error. Instead, use the situation as an opportunity to review and even retrain. Take time to examine the system you have in place. There just might be room for improvement. There
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Ask “What Can I Do To Make You Happy?”

March 18, 2019

Ask “What Can I Do To Make You Happy?” Customer service is really put to the test when something goes wrong. What makes an exceptional business better than the rest is the ability to recover from these setbacks. In the past I made an online purchase and received a package with missing parts. I immediately emailed the company’s customer service department. I got an email response from a customer service representative within the hour. “Please just let us know what you would like us to do and we will happily be of service,” the representative wrote. In other words: “What
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Build Team Spirit in Your Workforce

February 19, 2019

Let’s Build Your Team Spirit! Employees don’t work in isolation, whatever their jobs are. They’re part of a team, large or small, and your efforts to motivate them should be team-based. Emphasize the connections among individual employees and between employees’ home and work lives. Here are three ways to accomplish this: Build high opinions of one another’s skills and strengths. Encourage your staff to praise their colleagues at meetings with questions like, “Who helped you out this week?” Public praise from peers redirects focus away from the boss/worker relationship and extends accountability to the entire team, which in turn
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Be a Better Listener

January 29, 2019

Being a good listening is essential for every business! Read on for tips! Tax Season is a time when we tend to take more appointments than normal. Being a good listener is vital, not only to services, such as tax preparation, but to the long term relationship with our clients. Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio? Being a better listener is key to providing Out-Of-This-World Customer Service. Here are some tips for using your ears to the advantage of
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Hire Team Members Who Are Committed to Out-Of-This-World Customer Service

August 13, 2018

Recruit Team Members Who Deliver Exceptional Service! Attitudes are contagious and bad ones are like the flu bug: You don’t want it going around the office! One of the great things about Out-Of-This-World Customer Service is that it creates happy attitudes. When you set clear expectations and give team members the power to make clients happy, they will love their job. Team members with great attitudes can make filling a position easy. Why is that? They will tell like-minded friends and acquaintances when you are adding a team member. They won’t refer people with bad attitudes who won’t be committed
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3 Ways to Maximize Client Retention

June 12, 2018

Customer Retention is Easier than Getting New Business All your marketing is paying off. You have tons of new clients at your door. You want to make sure they remain your clients. Repeat patrons are how you build a successful business. Retaining happy clients is far less expensive than constantly earning new clients. You don’t want them going to the competition, you want them to be loyal to your business. So, how do you retain your valuable repeat business? Keep close tabs on the competition: Being a business owner is a tough job. It is easy to get absorbed in
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Suffering from a Messy Workspace? Five Benefits of Being Organized to Boost Your Potential

June 5, 2018

Declutter Your Messy Workspace to Save Time & Money! Being surrounded by clutter is unpleasing. Maneuvering around your office is like participating in an obstacle course, you have business updates tucked into the contact book, and you can’t locate the flyers you swear you already printed. Let’s face it, being unorganized puts a damper on more than just your workspace appearance. It affects your time, you mood, and your wallet. Being exhausted after a long day is understandable, but taking the time to straighten things out will benefit you more than crashing on the coach with a frozen dinner to watch the premiere of
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Want a Successful Business? Delegate

May 1, 2018

Delegating is Key to Running a Successful Business It’s easy to get in the mindset that if you want things done the right way you have to do them yourself. But that isn’t always the best approach at work, even if you firmly believe you’re the best person for the job. There simply isn’t enough time in the day, especially if you have a business to run. Like it or not, you must learn how to delegate work to your employees. Here are some helpful hints: Develop a game plan. Start by deciding which tasks to delegate and which employees
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