Ask “What Can I Do To Make You Happy?”

Ask “What Can I Do To Make You Happy?”

March 18, 2019

Ask “What Can I Do To Make You Happy?” Customer service is really put to the test when something goes wrong. What makes an exceptional business better than the rest is the ability to recover from these setbacks.  In the past I made an online purchase and received a package with missing parts. I immediately emailed the company’s customer service department. I got an email response from a customer service representative within the hour. “Please just let us know what you would like us to do and we will happily be of service,” the representative wrote. In other words: “What
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Greet Clients by Name

Greet Clients by Name

February 12, 2019

Something so simple goes a long way. It’s one of the first words we hear and one of our favorite sounding words: Our own name! When you greet a client by name — and continue using it throughout your conversation — it puts them at ease and sends the message that you care about them both personally and professionally. Be careful, though, of being too familiar too quickly. It is generally safe to call clients Mr. Jones or Ms. Smith but it may seem rude to refer to them as just John or Mary. Be especially aware if you are
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Want a Successful Business? Delegate

Want a Successful Business? Delegate

May 1, 2018

Delegating is Key to Running a Successful Business It’s easy to get in the mindset that if you want things done the right way you have to do them yourself. But that isn’t always the best approach at work, even if you firmly believe you’re the best person for the job. There simply isn’t enough time in the day, especially if you have a business to run. Like it or not, you must learn how to delegate work to your employees. Here are some helpful hints: Develop a game plan. Start by deciding which tasks to delegate and which employees
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Keep Your Focus on What You Do Best

Keep Your Focus on What You Do Best

April 3, 2018

Focus on Your Strengths! Practice management is one of the hardest parts of running a small business. All of the infrastructural elements that large corporations have to manage, such as data security, finance, customer service, and legal documentation, are still on your to-do list. But managing all of those elements without the large employment force that big businesses can bring to the table is a challenge that seems unending. If you started an accounting practice because you wanted to focus on certain types of accounting services, you can still do precisely that. Here’s how: Make a list of what requires
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3 Ways to Make Your Clients Feel Valued

3 Ways to Make Your Clients Feel Valued

February 27, 2018

Keep Them Coming Back By Making Clients Feel Valued Do you want your clients to keep coming back? You have to make them feel valued and establish a connection with them. Here are some tips for doing so. Go the Extra Mile When it comes to customer service, go the extra mile. It is worth it in the long run. Having superb customer service will cause people to leave positive reviews about you online, which is extremely important for your bottom line. Be Personal If you want to connect with your clients, do not be too cold and businesslike. This
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Personal Routines and Business Procedures: What Works and What Doesn’t

Personal Routines and Business Procedures: What Works and What Doesn’t

January 23, 2018

The Importance of Routines and Procedures Not everybody loves routines and procedures. But everybody has them. When you wake up in the morning, you probably have a routine or a ritual that you go through in order to wake up and get ready for work. This might be a routine that someone taught you when you were a kid. Or it might be something that you’ve arrived at over the years because you feel that it works for you.  Sometimes, we just go through these routines and procedures without thinking about whether they really work for us. It might take
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Systems: The Key to Having a Successful and Profitable Business

Systems: The Key to Having a Successful and Profitable Business

January 2, 2018

Putting Systems In Place to Grow Your Business  Most accountants don’t have a systemized way of running their business.  They wing it and do things off the cuff. They are constantly in reactive mode (putting out fires) instead of being proactive (growing their business).  Being reactive is very costly due to repeated mistakes, lost sales and clients, and minimal profits. Implementing effective systems can change that. Systems are the key to getting more done.  They are the solution to getting the results you want.  It takes intensive work and focus to build effective systems in your business, but investments of
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