better business Archives - Page 2 of 3

Building and Retaining Superstar Performers in the Workplace

November 26, 2019

What is the best way to build a superstar team? You can pay top market salary, offer unique incentives, incorporate flexible schedules, provide more benefits, or give employees the option to volunteer for a few hours in the community without a loss of pay. According to Forbes, all of these are frequently listed as ideal features of employment. So to attract and retain superstars, you need to do something, right? Right. However, you may not have the budget to increase pay or offer more benefits, or you may not have the manpower to enable staff to work from home or
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Ask the Right Questions to Find the Right Employees

November 12, 2019

Hiring people may seem like a gamble, but you can increase your chances of hitting the jackpot by getting to know candidates as thoroughly as possible during the recruitment process. Here are some probing questions to ask: “Tell me about your best and worst boss.” The answer should give you some insight into how well the candidate deals with authority, rules, and conflict. “Where do you see yourself in one year?” Five- or 10-year goals tend to be vague and theoretical. A look one year into the future can tell you how the employee realistically views his or her prospects
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How To Maintain A Positive Attitude During The Workday

October 22, 2019

When you’re an accountant and a business owner, the busy pace and unpredictable nature of operations calls for you to have the ability to be flexible, resilient, and maintain a great attitude. Inevitably business owners will experience days full of mishaps, mix-ups, and misunderstandings, which can leave you feeling more like the business’s punching bag instead of the owner. Still, it seems that the hardest times to stay positive are usually the most important, as a positive attitude equips you with the best ability to problem solve and handle stressful situations. Some of the most effective ways to maintain a
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Know Your Role As Manager/Owner

July 30, 2019

Management can be one of the biggest roadblocks to great customer service. What is your reputation as a manager or owner? Are you a slave driver, naysayer, devil’s advocate, overly negative and discouraging, or are you a consensus-builder, coach, nurturer and facilitator? Successful managers and owners truly are part of the team. They want to see team members thrive and grow along with the business’ bottom line. Excellent customer service is dependent on every team member from the top down. Remember, your team members will take their cues from you. For information on this topic, please go to www.getoffthewheel.com ____________________________________
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Know Your No. 1 Asset

July 16, 2019

Have you ever stopped to consider what is your company’s greatest asset and biggest liability? The answer to both is people. Having the right people on your team gives you the best chance at success. Having the wrong people on your team hurts your business more than any competitor. Nearly every business has some competition at a national, chain level. Your business is competing against big buying power, discount prices, internet presence and name recognition. The good news is you can crush the competition in the area where it matters most. The No. 1 reason clients go elsewhere is because
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LISTEN

July 9, 2019

LISTEN! Being an excellent and effective listener is key to a professional’s success in life and business. The ability to really, truly listen to another can strengthen relationships, aide in resolving conflicts and improve accuracy. Active listening is as simple as L-I-S-T-E-N. L – LIKE First of all, you have to find something you sincerely like about the person you are talking to. I – INTEREST You have to have a sincere interest in the person OR in what they are saying. S – SEE Try to see things from the other’s perspective, try to understand the reasons why they
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There Are Two Types of Clients

June 4, 2019

Every business has two types of clients: Internal and external. External clients are the ones who purchase our products and services. As business owners, we place a huge emphasis on providing excellent customer service to keep those clients happy and to keep them coming back. We can’t forget, though, the importance of providing excellent service to our internal clients as well. Who are our internal clients? These are the individuals who play an important role in keeping your business running smoothly. If you are an accountant, your internal clients are those who you need to do your job. Consider the
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Ongoing Training Is A Must

May 28, 2019

Ongoing Training Is A Must. You can’t just provide first-day training to team members and leave it at that. To successfully deliver excellent customer service, you must be consistent and persistent and provide ongoing training. This doesn’t require huge time commitments. After all, education experts say short and frequent messages have more lasting results and are more effective that longer and less frequent training lessons. Short inspirational messages, weekly tips, short educational videos and employee newsletters are all ways you can provide ongoing training in small doses. For more information, please go to www.getoffthewheel.com
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Get Ahead with These Not-So-Secret Secrets

April 23, 2019

Get Ahead with These Not-So-Secret Secrets What does it take to get ahead? Investor’s Business Daily identified these ten traits of those who seem to have the knack for turning dreams into reality: A positive attitude. Where your mind goes, you go. If you think you’ll fail, chances are good that you will. If you believe you’ll succeed, you’re halfway home. A definitive goal. “I want to be a success” is a wish, not a goal. “I want to become a junior partner within two years”—that’s a goal. Write down exactly what you want to achieve—and an action plan
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Seize Opportunities to Review and Retrain

April 2, 2019

Seize Opportunities to Review and Retrain Why ask why? How do you respond when a team member makes a mistake? Do you know what will happen if your immediate response is to scold an employee or punish them in some way? Next time they make a mistake instead of coming clean they might just opt to cover it up. Don’t beat up your team members when they make an error. Instead, use the situation as an opportunity to review and even retrain. Take time to examine the system you have in place. There just might be room for improvement. There
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