Creating A Positive Attitude

Creating A Positive Attitude

October 15, 2019

Winston Churchill once said, “Attitude is a little thing that makes a big difference.” You could actually take this statement one step further and say “Attitude is the little thing that makes all the difference”. Think about your last setback or your last bad day. Did it seem like everything went wrong all day? How did your attitude change over the day? Chances are that once you perceived that something went wrong, you started seeing everything going wrong, and saw only the bad things. You have also probably had at least one or two “perfect” days, where absolutely nothing could
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Words of Wisdom from Successful People

Words of Wisdom from Successful People

September 3, 2019

Words of Wisdom from Successful People Success takes hard work, but also the willingness to listen to good advice. Remember these words of wisdom from some of the world’s most successful people: Oprah Winfrey. “You know you are on the road to success if you would do your job and not be paid for it.”  Phil Knight, CEO of Nike, Inc. “There is an immutable conflict at work in life and in business, a constant battle between peace and chaos. Neither can be mastered, but both can be influenced. How you go about that is the key to success.”  Henry
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Know Your Role As Manager/Owner

Know Your Role As Manager/Owner

July 30, 2019

Management can be one of the biggest roadblocks to great customer service. What is your reputation as a manager or owner?  Are you a slave driver, naysayer, devil’s advocate, overly negative and discouraging, or are you a consensus-builder, coach, nurturer and facilitator?  Successful managers and owners truly are part of the team. They want to see team members thrive and grow along with the business’ bottom line. Excellent customer service is dependent on every team member from the top down. Remember, your team members will take their cues from you. For information on this topic, please go to www.getoffthewheel.com ____________________________________
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Know Your No. 1 Asset

Know Your No. 1 Asset

July 16, 2019

Have you ever stopped to consider what is your company’s greatest asset and biggest liability? The answer to both is people.  Having the right people on your team gives you the best chance at success. Having the wrong people on your team hurts your business more than any competitor. Nearly every business has some competition at a national, chain level. Your business is competing against big buying power, discount prices, internet presence and name recognition.  The good news is you can crush the competition in the area where it matters most. The No. 1 reason clients go elsewhere is because
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There Are Two Types of Clients

There Are Two Types of Clients

June 4, 2019

Every business has two types of clients: Internal and external. External clients are the ones who purchase our products and services. As business owners, we place a huge emphasis on providing excellent customer service to keep those clients happy and to keep them coming back. We can’t forget, though, the importance of providing excellent service to our internal clients as well.  Who are our internal clients? These are the individuals who play an important role in keeping your business running smoothly. If you are an accountant, your internal clients are those who you need to do your job. Consider the
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Listen with Eyes Wide Open

Listen with Eyes Wide Open

May 21, 2019

Listen with Eyes Wide Open.   Try using your eyes to listen. It might sound funny, but the truth is your eyes communicate to clients that you are paying attention. Even in instances where you can’t greet a client aloud — perhaps you are in conversation with another client or on the phone — simple eye contacts speaks volumes.    Remember the 10-Second Rule. Even if you are busy with someone else, make eye contact with a client within 10 seconds. Simply capturing a client’s gaze will keep them from feeling ignored and likely keep them from leaving. “Smile” with your
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Get Ahead with These Not-So-Secret Secrets

Get Ahead with These Not-So-Secret Secrets

April 23, 2019

Get Ahead with These Not-So-Secret Secrets What does it take to get ahead? Investor’s Business Daily identified these ten traits of those who seem to have the knack for turning dreams into reality:    A positive attitude. Where your mind goes, you go. If you think you’ll fail, chances are good that you will. If you believe you’ll succeed, you’re halfway home. A definitive goal. “I want to be a success” is a wish, not a goal. “I want to become a junior partner within two years”—that’s a goal. Write down exactly what you want to achieve—and an action plan
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10 Questions to Help You Elicit the Best from Your Workforce

10 Questions to Help You Elicit the Best from Your Workforce

April 9, 2019

10 Questions to Help You Elicit the Best from Your Workforce Your success as a leader—and your organization’s success, as well—depend on your ability to get the best from your employees. You can’t expect it to come automatically, though. You have to search carefully for each person’s exceptional talents. For every person you lead, see how thoroughly you can answer the questions below: How well do you really know the employee? What can you quickly recall of the employee’s family, personal goals, hobbies, or other outside interests? What do you know specifically about his or her career goals, both short
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Be a Better Listener

Be a Better Listener

January 29, 2019

Being a good listening is essential for every business! Read on for tips!  Tax Season is a time when we tend to take more appointments than normal. Being a good listener is vital, not only to services, such as tax preparation, but to the long term relationship with our clients. Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio? Being a better listener is key to providing Out-Of-This-World Customer Service.  Here are some tips for using your ears to the advantage of
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