account Archives - Get Off The Wheel

Five Simple Words

February 26, 2019

Five Simple Words It’s a phrase that everyone from newspaper reporters to mental health counselors and even law enforcement use to encourage people to talk: “Tell me more about that.” Using this simple statement — “Tell me more about that” — gets the person you are talking with to say more and really gets a conversation rolling. It’s a short, five-word phrase that encourages clients to elaborate, explain and clarify what they are telling you. Practice using this statement with friends, family, colleagues, or when you meet someone new. “I’m not sure what that is exactly. Tell me
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4 Ways to Get Feedback From Clients

January 16, 2018

Increase Retention by Listening to Your Clients! If you want to have a higher client retention rate, you have to listen to your clients and fix any problems that they are concerned about. Here are some tips for getting client feedback. Use Quick Surveys Short surveys are a great way to get feedback from clients. They can be sent via email, or you can let buyers and website visitors take them. It is important that you make it quick and easy. Only ask questions that are actually important to you, make sure it is mobile friendly, and make sure clients
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Get Your Point Across Quickly in Emails

September 11, 2017

Efficient Emailing Email is virtually inescapable, especially in the professional world. In many organizations, it’s essential. Ideally, you should keep yours as concise as possible. Here are some tips for getting your message across efficiently and effectively: Start with a salutation. When beginning a message chain, especially in the morning, a little “hello” or “TGIF” goes a long way. Choose one topic and stick to it. For example, the central topic here is Paul’s vacation; the offshoots are the delegated responsibilities: Hi, all. Reminder that I will be on vacation next week. In my absence: Vera will
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Explore Your Options before Firing an Employee

September 3, 2017

Firing an Employee – Explore Your Options When an employee grows difficult for you and others to work with, you might be tempted to terminate the person as quickly as possible. You’re better off salvaging the situation if you can, though. Hiring and training a replacement always takes time and effort you can invest in more worthwhile tasks. Explore these options before firing an employee: Check your attitude. Have you accidentally slipped into an adversarial, “me versus you” role? Remember, as a leader, you must bring people together. If you’re insisting that you’re right and the problem employee is
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Systems: The Key to Having a Successful and Profitable Business

August 13, 2017

Breaking It Down Most accountants and bookkeepers don’t have a systemized way of running their business. They wing it and do things off the cuff. They are constantly in reactive mode (putting out fires) instead of being proactive (growing their business). Being reactive is very costly due to repeated mistakes, lost sales and clients, and minimal profits. Systems are the key to getting more done. They are the solution to getting the results you want. It takes intensive work and focus to build effective systems in your business, but investments of time now can prevent massive and costly mistakes later.
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Five Simple Words

4 Ways to Get Feedback From Clients

Get Your Point Across Quickly in Emails

Explore Your Options before Firing an Employee

Systems: The Key to Having a Successful and Profitable Business

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