Nobody goes into business to NOT make money. Why then, would I tell you that the best way to maximize your income is to NOT focus on making money? The truth is, when you put people first, success naturally follows.
Our company values are pretty simple:
Take care of our team members.
Take care of our clients.
Be an honorable member of our community.
Are you surprised I listed taking care of our team members above taking care of clients? Notice, these items aren’t numbered. There isn’t one that is more important than any other, but I listed them in this order for a reason.
If we take care of team members, our team members will do a better job providing Out-Of-This-World Customer Service and take better care of our clients. When my employees know that I have their best interest at heart they are happier and, in turn, provide better service.
When I hire a new employee, I make it clear that taking care of each other doesn’t mean we are baby-sitting or providing welfare. The goal is to give team members the ability to achieve their goals at work and in life.
Your company’s vision statement and values need to be clear. Employees need to understand and appreciate your vision and values. If not, their lack of understanding will be evident in the way clients are treated.
Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: