Out of this World Customer Service

In the current marketplace, successful businesses survive by providing “Out Of This World” customer service. This type of service starts with a friendly voice full of knowledge that can adapt to any type of clientele. To attain a successful business status, recognition of employees is a must. All employees are the “company” to clients. With the front line people being the first contact, they possess the ability to gain, retain, or lose valuable clients.   Everyone appreciates being valued, especially those making the “first impression” to clients. If excellent customer service is the goal, then employees must feel valued the same as your clients. The owner and management team are responsible for providing an atmosphere oozing with this appreciation.  Along with value, the success
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Grow Your Brand and Your Business in 10 Seconds

Perfect Your Elevator Pitch We have all been standing or sitting next to someone who looks at you and says: “What do you do?” or “What business are you in?” or “Not seen you at this event before; what made you come?” This is an invitation to make a great impression and perfect your elevator pitch. This person may need exactly what you’re in business for, or they may know someone who does. Their question gives you two choices, you can: Say something obvious, that produces an “Oh, thanks.” Or you can say something that makes them sit up and
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Know What Employees Want from You

5 Things Employees Really Want What do your employees really want? Jumping to conclusions is never safe. To be a better manager, remember these basic truths about everyone who works for you: “I want to feel important.” No one wants to feel like a number, interchangeable, or easy to forget. Get to know your employees as people; find out what makes each one unique and show them you’re paying attention to their individuality. “I need encouragement.” Even the best employees continue to flourish with positive feedback. Let them know what they’re doing right and how they can keep performing at
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Holiday Business Promotions: Why You Should Host a Charity Event

Holiday Business Promotions You Can Host During the Season! There are a ton of holiday business promotions that you can host throughout the holiday season. However, there is one holiday business promotion that trumps all of the others — hosting a charity event that benefits a big organization or a local organization that is in need during the holiday season. These are a couple of reasons why your business should host a charity event before the end of the year. Help Your Community Your community does so much for your company. If it wasn’t for the people in your city or town,
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5 Unique Employee Benefits

Unique Employee Benefits Set Your Company Apart!  Most companies provide at least basic employee benefits, including health and dental insurance, but by providing a couple of unique employee benefits, you can guarantee that your employees will feel respected and appreciated. These are the employees that you know will be loyal and helpful to your business. Check out these five unique employee benefits that some companies have taken an interest in. Gym Memberships- Many companies have begun offering free or reduced-price gym memberships to their employees. Providing programs to keep your employees healthy will not only make them feel appreciated, but will
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5 Benefits of Being Organized and Clean

Being organized is good for your health and happiness!  There are a couple of articles and memes making the rounds on Facebook and other social media saying that those who are constantly late, disorganized, and cluttered are more happy and/or productive. However, there is more information that backs the idea that being organized and clean is more beneficial to your health and happiness. Here are five benefits of being organized and clean: Less Stress Knowing where everything is and where it goes can help reduce your stress. According to a study done by Shape, those who live in cluttered spaces are
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The 10 Question Strategy to Grow Your Business

Good Time To Reflect This Year End On How To Grow Your Business Moving into the 4th Quarter of the year is a good time to reflect on Quarters 1 – 3 and to look ahead to next year. Many small to medium-sized accountants get busy with the day-to-day – win the next order, get more inquiries coming in, manage social media, handle staff, client and supplier problems, do the technical things that the business was set up to do, and then do it all again tomorrow. This simple list of questions will help you to score how well you handle
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Know What Employees Want from You

Finding out what your employees want will make you a better manager!  What do your employees really want? Jumping to conclusions is never safe. To be a better manager, remember these basic truths about everyone who works for you: “I want to feel important.” No one wants to feel like a number, interchangeable, or easy to forget. Get to know your employees as people; find out what makes each one unique and show them you’re paying attention to their individuality. “I need encouragement.” Even the best employees continue to flourish with positive feedback. Let them know what they’re doing right
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Increasing Client Retention by Listening

Listening Can Increase Client Retention  When someone is talking, are you really hearing them? Listening is an art-form, it takes time and effort to learn how to do it, and if you don’t listen at home, or listen in the office, you are not going to listen to your clients. There is an old saying that goes “take the cotton out of your ears and put it in your mouth”. Most intelligent people love to talk, it shows how intelligent they are, notice I said “most”. Then there are those that would rather take on the role as a mouse
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Make Every Minute Count During the Workday 

Prep Work Is The Key To Positive Feedback  Time is your most valuable asset at work. If you struggle to get everything done on time and accurately, consider this advice for managing your day more efficiently: Question everything. Look at each task and ask, “Is this the best use of my time right now?” Delay or eliminate anything that’s unrelated to your most important responsibilities. Eliminate distractions. If you have an office with a door, close it to prevent interruptions. If you’re in a cubicle, consider posting a “Do not disturb” sign when you need to concentrate or finding an
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