Employee Reviews: An Opportunity to Connect The employee knows he or she will hear about the good and the bad, and the supervisor will finally have to discuss those issues.  It’s another chance for open communication and feedback lost. Don’t miss out on an opportunity to connect with your employees. Instead, try these tips: Hold occasional employee check-ins. To improve the process, consider holding performance appraisals more frequently, perhaps even quarterly. This can help make the appraisal less of a “special event” and more of a routine exchange of information. It also means your feedback is more directly related to
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Set Goals and Build Ownership You set goals, and you want to meet those goals. In our previous article, we looked at setting End Goals and supporting them with Process and Performance Goals. This helps everyone to feel ownership, and to have clear ideas about where they can improve, so they do achieve. In this article, we will discuss a simple way to build ownership in goals and to give each person a clear and effective way to revisit goals and to improve their own performance and to meet their goals more certainly. Improving Performance This method is known by several
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Customer Service…and Beyond Surprise and delight has become a popular concept in marketing and customer service. It’s all about providing unexpected experiences that exceed expectations. After all, who doesn’t love a treat that comes from out of the blue? Big companies do it, and advocates say it builds brand loyalty and powerful buzz. On the other hand, surprise and delight tactics can backfire unless you’re strategic so keep these points in mind. It’s a supplement: It’s called surprise and delight, not apologize and try to change the subject. Treats are not a replacement for competent and courteous customer support. You
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In the current marketplace, successful businesses survive by providing “Out Of This World” customer service. This type of service starts with a friendly voice full of knowledge that can adapt to any type of clientele. To attain a successful business status, recognition of employees is a must. All employees are the “company” to clients. With the front line people being the first contact, they possess the ability to gain, retain, or lose valuable clients.   Everyone appreciates being valued, especially those making the “first impression” to clients. If excellent customer service is the goal, then employees must feel valued the same as your clients. The owner and management team are responsible for providing an atmosphere oozing with this appreciation.  Along with value, the success
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