Start the Day Inspired

Be Inspired Many people start the day not so much inspired as angry, frustrated, grumpy and irritated at having to get out of bed in the morning. Happily, there are some changes you can make to your morning routine to try to change those morning blues into something more positive.   For instance, one method of preventing yourself from starting to stress out the moment you open your eyes is to avoid looking at phone messages or emails for at least 15 minutes after you wake. Whatever it is, it can wait.   Another good piece of advice is to
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Four Tips To Raise Your Rates and Increase Your Profits

Raise Client Rates with these 4 Tips  As a small business owner, especially one who offers a service, it can be difficult to discuss your prices. When you are first starting out, it is hard to set your prices because no one really wants to talk about how much they charge for their services. Once you have been in business for a year (or several), you might decide that you want to raise client rates to increase your profit. Here are some tips to increase your rates without losing your long-term clients. • Just raise your rates. There is nothing
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Listening Pays Off in a Huge Way – Customer Service

What is Your Talk-Listen Ratio? Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio when providing customer service?    Being a better listener is key to providing Out-Of-This-World Customer Service.  Here are some tips for using your ears to the advantage of your business:   Pay attention to the content of what your client says, not how they say it. Clients might not always have the right words, but nobody knows better than they do what they want. Work to understand the
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Create Your Brand & “Stand Apart” from Competition

Stand Apart From Your Business Competition    How do you create your brand so that you really do stand apart from your business competition? It is a straightforward process – even though major corporations have whole departments working on it, so it appears to be difficult. It might take a little time, but it is still straightforward.     Let’s say you want to be the go-to guy or gal for accounting or tax services. The stand apart brand-building process stays the same. Here’s the template:  Decide who you are and what you want Ask yourself (or your team) what’s in it for your
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Client Loyalty Programs

Client Loyalty Programs: A Sure-Fire Way to Increase Client Retention Rates Client retention is extremely important! The loss of even one client can significantly impact an accounting firm. One of the most successful tools for an accounting firm looking to increase client retention is a loyalty program. What better way to keep clients happy than to reward them for their business? Existing clients are quite an asset–research shows that it costs 16 times more to bring a new client up to the same level of profitability as an existing client, and it costs 500% more to acquire new clients than
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Tips For Managing Relationships with Your Clients As Your Business Grows

Be The Best At Managing Your Clients Many accountants know that good customer service is important for their business. They know that it is very important to build a good relationship with their clients. They want to make their clients feel like their friends. However, this is not always as easy as it sounds, especially when you start to really build your business. It can get overwhelming as your business grows.   Here are some tips for managing those relationships as your business grows. Keep a daily calendar of things that need to be done. Many accountants need a daily
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The Importance of Practice Management for Accounting Firms [Part 2]

Value in Practice Management  Business development – If everything goes as planned, your accounting firm will grow and evolve over time. There is a whole new set of problems associated with this growth, but it can be managed and used to thrive. As you grow, you’ll begin to experience more competition: pricing, services, client management and retention, and so on. Be prepared to step up your game; with the new challenges comes great rewards. Other possible problems with growth are building size and accessibility. Will you have enough room to handle the increased inflow and outflow of clients and employees?
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