Being an excellent and effective listener is a key factor in a professional’s success in life and business. The ability to really, truly listen to another can strengthen relationships, aide in resolving conflicts and improve accuracy. Active listening is as simple as L-I-S-T-E-N.
L – LIKE
First of all, you have to find something you sincerely like about the person you are talking to.
I – INTEREST
You have to have a sincere interest in the person OR in what they are saying.
S – SEE
Try to see things from the other’s perspective. Try to understand the reasons why they think the way they do.
T – TOUCH
Let yourself be “in touch” with the other person. Try for an emotional connection. People will sense if you are uninterested and distant and they will mirror your actions.
E – ENGAGE
Be active in the conversation without interrupting. Show you are engaged through body language, by nodding and by responding with questions.
N – NEED
Think as if you need to know. Be curious. Strive to know what makes other people “tick.” Tell yourself that knowing everything you can about other people is as important as breathing and you will create sincere enthusiasm for listening.
Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: