When someone is talking, are you really hearing them? Listening is an art-form, it takes time and effort to learn how to do it, and if you don’t listen at home, or listen in the office, you are not going to listen to your clients. There is an old saying that goes “take the cotton out of your ears and put it in your mouth”.
Most intelligent people love to talk, it shows how intelligent they are, notice I said “most”. Then there are those that would rather take on the role as a mouse and sit there and say nothing at all in the midst of a crowd. Being a mouse is not the way to go either.
How are you going to know what your client needs, or your colleagues, if you don’t hear them? or ask them what they need, and then listen?
Clients must have input when we provide service, it gives them a sense of control over the process. We are not Gods, and it is okay to tell someone,
“that is a good idea,” and if the idea does not fit you can say,
“I love that idea, however let me suggest this plan for… blah, blah, blah”, at least they know you listened to what they had to say.
The goal when dealing with clients is to build relationships, not resentments. A resentment is hard to undo, however a compliment, and encouragement, sends the heart of individuals soaring. When someone feels they are being given an attitude of gratitude, they are likely to be more, and receptive to giving you their business.
All small businesses go through growth processes. Contact us for more information on employee development.
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Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: