Everything you do at your business should reinforce good customer service, including how you handle complaints. I’m not talking exclusively about complaints from clients. Welcome feedback from your team members and respond if there is a way you can make it easier for them to be providers of good customer service.
Examine the systems you have in place and scrutinize your procedures to determine if there are ways to streamline and make things smoother for your team members. Sometimes the smallest changes can make a difference. If they are entering information into a database, do they really need to hit the TAB key so many times to skip from one section to another? Is there a way to shave a couple seconds off a task?
Be considerate of your team members’ opinions and thank them for sharing their ideas with you. You need to do everything in your power to make providing good customer service as easy and efficient as you can.
For information on this topic, please go to www.getoffthewheel.com
Get off the Wheel Systems and Procedures for Greater Profits & Reduced Stress
By: Diane Gardner
This Book is for you IF…
You are an accountant, bookkeeper, or tax preparer with employees and one of the following describes you: