Don’t Assume You’ll Get A Second Chance

Clients Don’t Give A Second Chance To Make A First Impression There is no second chance to make a first impression. That’s the takeaway from this story, shared by a friend. Jim needed some repairs done on his vehicle and tried a new auto repair shop based on a friend’s referral.  He was told his truck would be ready for pickup on Friday. Because he was headed out of town for the weekend, Jim asked if he could leave the truck at the shop over the weekend and pick it up on Monday. Imagine Jim’s surprise when his wife dropped
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Have Procedures For EVERYTHING

Procedures Help Build Employee Confidence Every team member needs to understand the role they play in Out-Of-This-World Customer Service. It is imperative that team members understand what is required of them and that they utilize the L.E.A.R. System (Listen, Empathize, Ask, & Resolve) to provide clients with the best care possible. What you expect of your team members should be very clear. We have written procedures for every job we do at Adept Business Solutions. There are procedures for greeting clients, answering phones, taking messages, fielding complaints, entering customer information into our recordkeeping system, processing payroll, preparation of income tax
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Know Who’s the Boss

Who’s the Boss? It’s THE CLIENT! You have only one boss. Your boss might sweep floors and empty trash cans or be the CEO of the country’s largest corporation. It’s THE CLIENT! Your boss pays your salary and determines the success of your business. You may have been in business for years, but that doesn’t matter to your boss. If you start treating her badly or take her for granted, your business will fail. Your boss, THE CLIENT, has bought and paid for all that you have. She has clothed you and your family, paid your mortgage, covered your car
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Little Losses Add Up

Keep Your Happy Clients Coming Back – Losses Add Up It’s pretty incredible to think that one of the nation’s most successful grocery store chains has only four stores! Stew Leonard’s, a Connecticut-based grocer, serves more than 100,000 customers a week at EACH of its stores and has boasted of having the highest sales per square foot of any business in America. The retailer has had an amazing amount of media coverage and received numerous awards because of its success — all attributed to its Out-Of-This-World Customer Service! Stew Leonard’s continues to build on its success because of its ongoing
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