Raise Client Rates with these 4 Tips  As a small business owner, especially one who offers a service, it can be difficult to discuss your prices. When you are first starting out, it is hard to set your prices because no one really wants to talk about how much they charge for their services. Once you have been in business for a year (or several), you might decide that you want to raise client rates to increase your profit. Here are some tips to increase your rates without losing your long-term clients. • Just raise your rates. There is nothing
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What is Your Talk-Listen Ratio? Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio when providing customer service?    Being a better listener is key to providing Out-Of-This-World Customer Service.  Here are some tips for using your ears to the advantage of your business:   Pay attention to the content of what your client says, not how they say it. Clients might not always have the right words, but nobody knows better than they do what they want. Work to understand the
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