Raise Client Rates with these 4 Tips As a small business owner, especially one who offers a service, it can be difficult to discuss your prices. When you are first starting out, it is hard to set your prices because no one really wants to talk about how much they charge for their services. Once you have been in business for a year (or several), you might decide that you want to raise client rates to increase your profit. Here are some tips to increase your rates without losing your long-term clients. • Just raise your rates. There is nothing
Read More
Systems: The Key to Having a Successful and Profitable Business
Breaking It Down Most accountants and bookkeepers don’t have a systemized way of running their business. They wing it and do things off the cuff. They are constantly in reactive mode (putting out fires) instead of being proactive (growing their business). Being reactive is very costly due to repeated mistakes, lost sales and clients, and minimal profits. Systems are the key to getting more done. They are the solution to getting the results you want. It takes intensive work and focus to build effective systems in your business, but investments of time now can prevent massive and costly mistakes later.
Read More
Listening Pays Off in a Huge Way – Customer Service
What is Your Talk-Listen Ratio? Do you give clients equal talk time or are you a conversation hog? Pay attention to how much time you spend talking. What is your talk-listen ratio when providing customer service? Being a better listener is key to providing Out-Of-This-World Customer Service. Here are some tips for using your ears to the advantage of your business: Pay attention to the content of what your client says, not how they say it. Clients might not always have the right words, but nobody knows better than they do what they want. Work to understand the
Read More