Learn What Employees Want from Leaders

What Do Employees Really Want? All your marketing is paying off. You have tons of new clients at your door. You want to make sure they remain your clients. Repeat patrons are how you build a successful business. Retaining happy clients is far less expensive than constantly earning new clients. You don’t want them going to the competition, you want them to be loyal to your business. So, how do you retain your valuable repeat business? Keep close tabs on the competition: Being a business owner is a tough job. It is easy to get absorbed in the day-to-day of
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3 Ways to Maximize Client Retention

Customer Retention is Easier than Getting New Business All your marketing is paying off. You have tons of new clients at your door. You want to make sure they remain your clients. Repeat patrons are how you build a successful business. Retaining happy clients is far less expensive than constantly earning new clients. You don’t want them going to the competition, you want them to be loyal to your business. So, how do you retain your valuable repeat business? Keep close tabs on the competition: Being a business owner is a tough job. It is easy to get absorbed in
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Suffering from a Messy Workspace? Five Benefits of Being Organized to Boost Your Potential

Declutter Your Messy Workspace to Save Time & Money! Being surrounded by clutter is unpleasing. Maneuvering around your office is like participating in an obstacle course, you have business updates tucked into the contact book, and you can’t locate the flyers you swear you already printed. Let’s face it, being unorganized puts a damper on more than just your workspace appearance. It affects your time, you mood, and your wallet. Being exhausted after a long day is understandable, but taking the time to straighten things out will benefit you more than crashing on the coach with a frozen dinner to watch the premiere of
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Avoiding Time Management Errors

Procrastination and Distractions Eat Up Time All professionals need to have time management as one of their skills, regardless of whether they are a board director or working in an entry level job. Procrastination and distractions by everyday activities can eat up time, but there are ways to avoid some common time management errors. One of the most common mistakes is not actually being aware what has to be done and by when. The way to fix this problem is to brainstorm all tasks that need to be performed and have each item organized and grouped into projects, at which
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You Can Intentionally Build a Positive Attitude, Even If You Don’t Want To

A Positive Mindset Will Make For A More Cohesive  Workplace Workplace training and team building meetings are hokey at their best. They’re awkward, occasionally boring, and they pile up work for later in the afternoon or the next day. But they’re worth doing, anyway. Unless you have employees who are determined to deliberately undercut the positive mindsets team training builds, positive mindsets will happen whether employees want them or not. Here’s how: There is no real or fake happiness. Happiness is a bit different from a positive attitude, but they are built by the same tools. The chemicals that build memories and
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3 Tips for Out of This World Customer Service

Good Customer Service Is A Key To Success   So, you have a small to medium accounting practice. You love what you do and feel your service is tops. Yet, you’re a realist. You know the competition is fierce, and you are still somewhat unknown. But, you are not the type to quit. How can you be successful? Well, you’re smart enough to realize that 50 clients a month are much better than 20 a month, so you must gain more clients to get ahead. Actually, gaining one client can sometimes mean gaining two or three – just depends on
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Want a Successful Business? Delegate

Delegating is Key to Running a Successful Business It’s easy to get in the mindset that if you want things done the right way you have to do them yourself. But that isn’t always the best approach at work, even if you firmly believe you’re the best person for the job. There simply isn’t enough time in the day, especially if you have a business to run. Like it or not, you must learn how to delegate work to your employees. Here are some helpful hints: Develop a game plan. Start by deciding which tasks to delegate and which employees
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Build a Strong Business by Retaining Clients

Customer Service is #1 One very important aspect to the success of any business is building strong customer service relationships.  It does not matter how great a product is, if customer service is poor it can affect your business in a negative way.  Building a strong relationship with your clients is more than just being courteous. You have to keep them coming back. Why is this so important? Keep the Competition in Mind Your clients will not hesitate to visit another establishment if they feel they were treated unfairly. A business has to work hard enough as it is to
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Systems and Procedures for Less Stress

Greater Autonomy and Problem Solving to Reduce Stress There are many systems and procedures which lead to more stress for the people who have to follow them. As a result, these systems and procedures don’t fulfill their purpose, which is to decrease stress rather than increasing it. A system or procedure is there in order to make things easier for the people practicing it. But in order for this to happen, the system or procedure has to be easy to follow, with a minimum of paperwork and bureaucracy. Here are certain systems and procedures which will help you to cut
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Customer Service: Using Hospitality

In Any Business, Customer Service is Key Customer service is extremely important, no matter the niche. It’s what helps you to gain and retain clients; after all, no one is going to want to encourage people to go to a place with poor service. However, it isn’t just customer service that is important; hospitality plays a key role as well. Some people might argue that both are the same, but in truth, they differ greatly. Customer Service Customer service is defined as the “assistance and other resources that a company provides to the people who buy or use its products or
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